INFORMATION

COVID-19 POLICY PARKLIFE FESTIVAL 

As per government regulations, Parklife Festival will ask all ticket holders to demonstrate their COVID-19 status via the NHS COVID Pass upon arrival at the festival gates before entering, by providing ONE of the following:

– Proof of a negative Lateral Flow Test before your arrival at the festival gates uploaded to the NHS app. Lateral Flow Tests will NOT be available at the festival. Please order these well in advance: << Please order your Lateral Flow Tests well in advance here >>

– Proof of being vaccinated with both doses (with the second dose being received at least 14 days before the festival).

– Proof of natural immunity following a positive PCR test (providing it has been at least 10 days since your PCR test and up to 180 days after taking the test) 

 Face masks are not compulsory, but please wear one if you would feel more comfortable.

Please note proof of vaccination, and negative lateral flow tests must be uploaded to the NHS app. This is different to the NHS Covid-19 (Track & Trace) application.

FAQS

What should I do if I test positive for COVID-19?

If you test positive for COVID-19 you will need to self isolate, not attend or travel to Parklife Festival and follow NHS guidance. You will be able to apply to rollover your ticket, a form will be updated here shortly. Any rollover is subject to reasonable evidence of an NHS administered PCR COVID-19 test.

I have been told to self-isolate, what should I do?

If you are contacted directly and asked to self-isolate by NHS Test and Trace you must self-isolate immediately and follow NHS Guidance. This means you will not be able to attend Parklife Festival so please act responsibly, stay at home and protect your fellow festival goers and the wider community. 

What if I, or someone coming to Parklife Festival with me is identified as a close contact before or whilst we are at the event?

If this happens prior to or while at the event then you will need to follow Government Guidance. 

How do I gain entry to Parklife Festival?

The quickest and easiest way to gain access to Parklife Festival is to show your NHS COVID Pass along with your valid ticket for entry.

Do I take my test at home or on arrival?

Please take your NHS Lateral Flow Test at home as close to the festival as possible

When do I need to take my Lateral Flow Tests?

Please take your test the day before your arrival to Parklife Festival and log it in your NHS App. If you have a Sunday day ticket this means your Lateral Flow Test should be taken on the Saturday and logged that evening. This can take up to 2 hours to validate your NHS COVID Pass so it is worth logging your test the night before you are due to arrive. 

How do I obtain an NHS Lateral Flow Test?
  1.   Order to your home address here
  2.   Pick up from your local chemist – find your nearest pick up point here
  3.   Go to your local community testing centre – find your nearest centre here

We recommend ordering your tests as soon as possible. 

I’m fully vaccinated, do I need to provide proof of a negative Lateral Flow Test?

No. If you have received both doses of the vaccine 14 days ahead of your first day at Parklife Festival you will not need to take a Lateral Flow Test. If you are aged 18 or over and are registered with a GP in England you can provide proof of your vaccination status through the NHS COVID Pass in the NHS App. All other ticket holders will be required to show a negative Lateral Flow Test taken within 24hrs of attending the event or proof of Natural Immunity. These should both be uploaded and recorded on the NHS App.  

I’m having issues with the NHS App and/or registering with the NHS website. What should I do?

If you are having problems with the NHS App or website we encourage you to contact the NHS App team here.

What is the NHS App?

The NHS App can be downloaded to your smartphone and is the place where you will be able to generate and view your NHS COVID Pass. Please note the NHS App is separate from the NHS Covid-19 (Track & Trace) App. 

It can take up to 24 hours to verify your NHS App account so please download and register a minimum of 24 hours before you leave to ensure you have no issues getting access to your NHS COVID Pass.

What is the difference between the NHS Covid-19 (Track & Trace) App and the NHS App?

The NHS Covid-19 App (required for checking in to venues and test and trace) and NHS App (required to gain entry to Parklife Festival using the NHS COVID Pass) are two different apps.

The NHS Covid-19 (Track & Trace) App will not be required for Parklife Festival.

The NHS App is required for hosting your NHS COVID Pass to enter the event. 

What if I don’t have a smartphone and cannot use the NHS App or NHS Website?

If you do not own a smartphone or computer you can still log a negative NHS LFD test result by calling the phone number in your test kit’s instructions. After registering you will receive a text message confirming your negative test result from the NHS that you can provide upon entry to the festival. If you are fully vaccinated you can request an NHS COVID Pass Letter via the NHS Website.  The letter may take up to 5 working days to reach you, so ensure you order in good time before attending Parklife Festival.

How do I prove my negative NHS Lateral Flow Test?

After taking your NHS Lateral Flow Test, you can log your result on the NHS App. You will be able to use the NHS COVID Pass to show your negative Lateral Flow status. Please note your negative test result can take up to 2 hours to appear in the NHS App.

What if I am not a resident of England?

If you are double vaccinated and a resident of Wales or Scotland you can apply for a vaccination certificate, if not, you can provide proof of a negative lateral flow test taken within 48 hours of arrival by registering the result on the NHS website.

Can I come to Parklife Festival if I’m not fully vaccinated?

Yes. If you have not received both doses of your vaccination at least 14 days prior to attending, you will need to show proof of a negative NHS Lateral Flow test to gain entry to Parklife Festival. Please take your test 24 hours before your arrival to the festival and report it through the NHS App. We strongly recommend you order your free lateral flow tests as soon as possible.

I recently tested positive for COVID-19, how will I provide proof of a negative test result?

If you’ve previously tested positive for COVID-19 .using a PCR test, taken within 180 days of the event and have completed a full self-isolation period, you are eligible for you are eligible for an NHS COVID Pass. You can apply for this through the NHS App. 

Can I get tested on site?

There will not be a testing facility onsite. Please do your NHS Lateral Flow Test at home before you arrive. Order coronavirus (COVID-19) rapid lateral flow tests 

What precautions will the festival be taking to minimise the risk? 

As always, our priority is the safety of festival-goers, artists, staff and the wider community, and we have worked in full consultation with all relevant authorities to put the appropriate measures in place and follow all Government guidance.

Will I have to wear a face covering / practice social distancing during the event?

No. There will be no need for social distancing and you won’t have to wear a mask if you don’t want to, however we encourage and welcome the wearing of masks especially in busy or enclosed settings. Please note that masks may still be required on public transport and will be needed if travelling to and from the festival site on trains, buses, coaches or taxis.  Masks are compulsory on Parklife Express buses and Metrolink.

What should I do if I have COVID-19 symptoms when I’m at the festival?

If you are experiencing any symptoms of Covid-19 at the event, you will be required to leave immediately and return to your home address in order to complete your period of self-isolation and continue to follow advice from NHS Test & Trace.

I do not want to attend the event, will I get a refund?

Parklife Festival is going ahead with all legal restrictions lifted and appropriate measures in place. As always, our priority is the safety of festival-goers, artists, staff and the wider community, and we have worked in full consultation with all relevant authorities to put the appropriate measures in place and follow all Government guidance. As the event is going ahead we will not be offering refunds.

I’m in a vulnerable group and no longer want to attend the event, will I get a refund?

Parklife Festival is going ahead with all legal restrictions lifted and appropriate measures in place. As always, our priority is the safety of festival-goers, artists, staff and the wider community, and we have worked in full consultation with all relevant authorities to put the appropriate measures in place and follow all Government guidance. As the event is going ahead we will not be offering refunds. If you have a specific query please get in touch with our Customer Services team for further information.

If I’m unable to come due to travel restrictions (including cancelled trains or coaches), will I get a refund?

As per our terms and conditions tickets are non-refundable and we cannot take responsibility for any travel delays / cancellations. 

If I’m unable to come due to [any scenarios that trigger a refund event], will my travel / accommodation / other costs be refunded?

As per our terms and conditions we cannot take responsibility for any travel expenses or accomodation. Please check with those businesses you have purchased from to see if you are eligible for a refund. 

If Parklife Festival is cancelled due to restrictions/change in government regulations will the tickets roll over to next year or can I get a refund?

Each ticket holder is eligible for a refund if the festival is cancelled. If the event is unable to take place, all customers will be able to rollover to 2022 or recieve a face value refund.

If an artist pulls out or is unable to attend the festival, will I get a refund?

As per our terms and conditions tickets are non-refundable and the Line Up is subject to change. 

If I don’t want to take a COVID-19 test to gain entry to the festival, can I get a refund?

You have the option to provide proof you have had a full course of the COVID-19 Vaccine, with your second dose at least 14 days prior to the event instead, or proof of immunity.

If I test positive can I rollover my ticket to 2022?

If you test positive for COVID-19 using an NHS Lateral Flow Test or PCR test you will need to self-isolate immediately and follow NHS guidance.

This means you will not be able to attend Parklife Festival so please act responsibly, stay at home to protect your fellow festival goers and the wider community.

Please follow the steps below on what to do next:

  1.   Check Your Insurance.

If you are not able to attend the event, consider contacting your insurance providers (such as home or travel insurance). Many policies provide cover if you are unable to go-ahead with plans due to a medical emergency.

  1.   Ticket Rollover Process.

If you have NOT purchased Ticket Protection insurance as part of your order, you can register that you were unable to attend the festival due to testing positive for COVID-19 and enter a Ticket Rollover Process.

Any ticket rollover is subject to reasonable evidence of your positive PCR test result.

If I’m told to isolate, can I rollover my ticket to 2022?
  1.   Check Your Insurance.

If you are not able to attend the event, consider contacting your insurance providers (such as home or travel insurance). Many policies provide cover if you are unable to go ahead with plans due to a medical emergency.

  1.   Ticket Rollover Process.

If you have NOT purchased Ticket Protection insurance as part of your order, you can register that you were unable to attend the festival due to being notified to self isolate by NHS Test and Trace.

Any ticket rollover is subject to reasonable evidence of your NHS test and trace notification to self isolate.

If you have any more questions please email us at info@thewarehouseproject.com

COVID-19 Policy