Ticket Scams

Ticket fraud is where you buy tickets from a website, but the tickets turn out to be fake or do not arrive.

We actively encourage all Parklife customers to only buy their tickets from our official outlets. These can be found on

How do scam ticket websites work?

– The website offers you the chance to buy tickets to a popular event – The event is often sold-out, or the tickets haven’t officially gone on sale yet.

– You pay for tickets but they are never delivered.

– In some cases you might be told that a customer representative will meet you at the venue on the day, but nobody turns up.

– You may even receive the tickets, but when you arrive at the event they do not scan at the entrance due to being fake.

– When you try to call the company you bought the tickets from, your calls are not answered or do not connect.

– Remember that it’s easy for scammers to set up a fake website that looks genuine. Some even use a name or website url that is similar to a legitimate website. If you’re unsure or it sounds too good to be true, leave the website immediately.

Get safe online: Protect yourself from ticket scam websites

– Check where the company’s office is and whether they have a landline in this country and a proper address rather than a PO box.

– Check online if there is adverse criticism of the company.

– Ask questions, such as when the ticket will be dispatched and what type of ticket you are buying.

– Read the terms and conditions on all but particularly not known websites (some ticket websites state quite clearly that there are no refunds).

– Pay for tickets by credit card – the card issuer is jointly liable for a failure for goods or services to be provided as long as the price of a single ticket is more than £100 (but less than £30,000) but check with your card provider how long the period of liability is if the event is further ahead .

– Check the payment pages are secure by looking for a padlock symbol in the address bar, and making sure the website address begins with ‘https’.

If you have lost money to a ticket scam, report it to Action Fraud