Accessibility | Rockstar Energy Presents Parklife 2024

ACCESSIBILITY

Parklife continues to work to ensure the festival is accessible for everyone attending. Please read the following page for all information on our onsite facilitates.

Our application form for accessibility is now closed, this is so we can ensure the access team have enough time to process and accommodate all requests before the festival.

If you have any queries or questions please email [email protected]

2:1 Ticket scheme / carer ticket

We provide a 2:1 ticket scheme for individuals who would be unable to attend our events without bringing a personal assistant. Once you have bought a full price ticket, customers should fill in the access requirement form and provide us with documentation in order to receive your personal assistant ticket. Please note the application process is now closed.

For any other assistance, please email [email protected]

Please Note: Personal assistant tickets come at no extra charge.  Please do not buy a ticket for your personal assistant as these tickets will not be refunded.

Before applying for a personal assistant ticket, please make sure you have one of the following forms of evidence available to support your application.

Access Card with the +1 symbol (for a 2 for 1 ticket)

DLA/PIP or equivalent (dated within the last 12 months)

Medical Professionals letter – reviewed case by case

Deaf or blind registration

Nimbus Access Card

Both sides of your blue badge – only accepted as evidence for Disabled parking

A letter from a doctor or other medical professional confirming you could not attend the festival alone (for 2 for 1 ticket) and/or have a disability or medical condition that requires you to use the car park (for vehicle passes).

These documents will need to be sent over alongside evidence of your ticket. All documents sent, will be kept securely and destroyed after the applications have been processed.

Your application may take up to 4 weeks to process, you will be sent an email confirmation. Your PA ticket will need to be printed off and brought with you to the festival.

ARRIVING + DEPARTING

Metrolink: There are two tram stops within close proximity to the festival site; Heaton Park and Bowker Vale. Heaton Park is closer to the site, and is across the road from the East gate entrance, however this is the least accessible entrance and the Access Reception is on the other side of the festival site. It is recommended that you arrive at Bowker Vale and then walk the short distance to the Access Entrance just off Sheepfoot Lane, M25 0DN. The Heaton Park tram stop will be CLOSED when the event finishes, for leaving the event you MUST use Bowker Vale.

Taxi: Ask your taxi to drop you at the at the Lakeside car park which is just off Sheepfoot Lane, M25 0DN.

Bus: The bus stop will drop you at the North Gate of the festival site, however it is equidistant to walk to the Access Reception, so please follow the Access signs.

Parking: The Access Car Park is located in the hard standing car park at Sheepfoot Lane, M25 0DN, it is beyond the public car park, and is adjacent to the Reception.

Bike: The bike store is located just off Sheepfoot Lane, M25 0DN, it is the hard standing car park, which is adjacent to the Reception.

Walking: When heading from Bury Old Road, go beyond the East entrance on Sheepfoot Lane, M25 0DN, to find the entrance to the car park and then the Access Reception. When heading from Middleton Road, walk along Sheepfoot Lane and follow signs for public and Access Car Park, the Access Reception is adjacent to the Access Car Park.

SHEEPFOOT LANE CAR PARK WILL BE SHUT FROM 20:00 UNTIL 01:00 [we aim to open it before this time, but need to wait for the road to clear from customers leaving the site]. NO VEHICLES (INCLUDING TAXIS) WILL BE ABLE TO ACCESS OR LEAVE SHEEPFOOT LANE CAR PARK DURING THESE TIMES.

ACCESS RECEPTION

The most accessible entrance to Parklife is through the Access Reception, which is located in the hard standing car park of Lakeside car park, Sheepfoot Lane, M25 0DN. You must access via the Access Reception in order to collect any accreditation for access services you have been approved for. This includes: the viewing platform and accessible toilets. The Access Reception will be open from 11:00 – 19:00.

ACCESS around the site

Parklife takes place on the Papal field of Heaton Park. A majority of the ground is grass, please be prepared if the weather is wet, or if there has been an excess of rain in the days leading up to the festival, the conditions are likely to become very muddy. There are areas with hardstanding, but it is very limited. It is approximately 700m from the access reception to the main stage viewing platform (If platform gets too busy staff may ask PA’s to step off the platform).

Please note it is not Parkilfe’s responsibility to assist your navigation across site.

viewing platforms

If approved beforehand, you will be issued with a Viewing Platform wristband and PA lanyard at the Access Reception which will allow a PA or one friend to accompany you to the viewing platform. This lanyard can be transferred between people should you have several people within your group.

All general wristbands will be provided upon entering the festival in exchange for your ticket. Viewing Platform wristbands and PA Lanyards will be provided at the Access Reception by the Access Manager.

Admittance to the viewing platform will only be given to those wearing a viewing platform wristband or in possession of an access lanyard.

There will be viewing platforms available at the Main Stage and The Valley Stage. Please bear in mind that the FOH staff have been given permission to use the toilets within the viewing platform.

Smoking or vaping is not permitted on the viewing platforms. Umbrellas cannot be used on the viewing platforms.

We ask that customers using the viewing platforms are respectful to their fellow platform users and the stewards managing them. Any customer found to be disregarding these requests will be removed by security.

Please note that if the viewing platform becomes very busy, priority will be given to access customers and PA will be requested to not use the viewing platform.

access toilets

We have a number of accessible toilets around the festival site. These are located:

  • In all toilet blocks
  • All viewing platforms
  • Access reception
  • Medical and Welfare

These are for the exclusive use of access customers. Some access toilets that are not within the viewing platforms will all have a code lock which you will need to collect from the Access Reception. It is the access customers responsibility to put the combination padlock back onto the toilet door, failure to do so will enable non accessible customers to use the toilets.

Viewing platform accessible toilets will be manned by either security/penned in by fencing. The remainder will be within public areas and will be stipulated on the door that guests wearing access wristbands are to take priority, but please remember not all attendees will have accreditation and that not all disabilities are visible. IT IS IMPORTANT TO LOCK THE TOILETS AFTER USAGE IN ORDER TO PREVENT MISUSE.

medication

If you require having prescriptive medication with you, please ensure that this is sealed in a clear polythene bag as it may need to be inspected upon arrival. Please understand that we have a duty of care for all customers at the festival therefore searches will be put in place for everyone’s safety. There will also be a fridge in the Access Reception where medication can be stored at your own risk. You will also be asked to sign a disclaimer form stating that you understand this. Please bring some form of ID with you as we will only be able to hand medication back to the named person or their PA. Please note that the Access Reception will close at 19:00.

Food & Drink

A number of our bars have lowered service points which can be used by Accessible Customers. You will need to show you accreditation to the bar staff member in order to use this service. We are working hard with our traders to try and ensure that all their menus are as accessible as possible.

Parklife asks that you don’t bring your own food and drink into the festival, however if you have any specific dietary requirements due to health conditions please notify us in advance to avoid confiscation of food and drink upon arrival. Please email [email protected]

Assistance dogs

We welcome assistance dogs onto the site with advance notice. There will be an area provided for toileting and drinking.

strobe lighting

There will be general warning signs in all the performance areas if strobe lighting will be used. Due to the nature of the artists, it is likely that strobe lighting will be used throughout the performances. There will not be a warning immediately before a period of strobe lighting.

contact details

If you require more information on the disabled access facilities at the event or would like to get in touch please email [email protected]

Please note that all information was correct at time of distribution – Access Reception will provide more recent information if required.

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